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FAQ (Frequently Asked Questions)

  1. What is your main material?
    We use high quality particle board and MDF as main part of our process and also honeycomb to support light weight technology. The board is in European standard (E1 and E2).

  2. How many finishing do you have?
    Basically we use PVC (14P-free) in pantone color and wood grain texture for almost products. We also have paper lamination for wood grain. Later on, to meet customers needed and market trend we also use High Pressure Laminate (HPL) and lacquered in high gloss and matte. You can see finishing collection in here.

  3. Which country does you exported to?
    Our biggest market is France and Japan and we have parts in other Europe and Australia. Please check our buyers in here.

  4. What is the MOQ (Minimal Order Quantity) of your products?
    At this moment, it’s 120 pcs per SKU (Stock Keeping Unit) and to be loaded to 1x40 feet container. For first time order we also receive 1x20 feet container but there will be extra charge for it. Sorry, but we don’t accept LCL order.

  5. What is your delivery time?
    New order is 10-12 weeks and repeat order is 6-8 weeks, counted after all the necessary documents complete.

  6. How many factories do you have?
    3 in Tangerang and 1 in Batam with each specialties, you can check further details in here.

  7. What shipping method do you offer?
    Since we have 2 location of factory we can offer price in FOB Jakarta or FOB Singapore.

  8. What is your payment term?
    We accept L/C, for other payment term will be depending on term and condition may apply.

  9. What type of packaging do you use?
    We use kraft brown/white carton with styrofoam for standard box or mail order packing.

  10. Can we order our own design?
    Yes, we can develop something purely new from zero or you can modify some items that already in our collection. But please bear us some times for new development for about 2-4 weeks before we can give you the quotation.

  11. Do we have exclusivity for the products we’ve ordered?
    Every buyers will get exclusivity in their sales region.

  12. Do you have any certification?
    For timber regulation of legal wood we use SVLK (Certificate No. SGS-ID-LKI-0014) and we have done ICS and BSCI social audit with status “COMPLY”.

  13. How is your order cycle?
    a) Selection of Product
    b) Quotation Preparation
    c) Sample Checking (if requested)
    d) PO Processing
    e) Assembling Instruction (AI) and Shipping Mark (SM) Approval
    f) Production Running
    g) Quality Inspection (if needed)
    h) Shipment Processing

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